I need urgent help with products not downloading

Hello, I installed sen2agri on centos7 (virtualbox), I have installed all the packages including Maja 3.2.2 TM and I successfully created my site since last week but nothing seems to be happening on the download statistics (0% download progress for days) in the monitoring tab. I checked my /mnt/archive folders and have two failed queries for two tiles of landsat 8 and sentinel 2 images which stopped downloading at 688 bytes. I don’t know what the problem is as I’ve searched extensively through the forum for a solution.
I need urgent help because this is holding up progress on image processing for my PHD thesis.