Downloading error

Dear friends,

we are attempting to download the SENTINE2 data by means of the graphical interface.

But, unfortunately, we garner the following error:

2018-02-06 14:31:01.435795:[22884]:Could not get the catalog output for footprint:“Intersects(POLYGON((17.559 40.497,17.567 40.502,17.677 40.555,17.709 40.527,17.589 40.465,17.559 40.497)))”

could you suggest us how to sidestep it?

Consider that we registered today (2018/02/06) into scihub.
May be the issue is tied to the credentials registration?

thanks in advance



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