System Download

I am having a download problem. the system only downloads approximately 10 to 15 tiles a day and I do have more than 5000 images to be downloaded (i.e. more than a year for the download to be completed). As we are here in South Africa approaching the season end, and reporting has to happen I do not know how to overcome this matter or what is the reason for this problem? (i mean is it from my server side or it is from the ESA server side)